Program Managers & Project Managers

Web Project Managers are the main point of contact for all our projects. We are seeking PM's with experience in professional services or have worked at a web development shop working with external enterprise clients. 



They are involved early in customer acquisition through the entire customer lifecycle. Project managers are focused planning, scheduling, status reporting, team utilization, forecasting, budget tracking, risk management, scope and change management, issue identification and resolution. PM's manage their own direct team as well as in matrix mode. We expect our PM's to manage an array of project types ranging from small to complex. Average project size spans about 3 months. PM's lead a team anywhere from 5-10 employees. PM's need to have experience managing people and tasks in a fast paced environment providing critical status reports to senior management. Candidates should have strong communication skills with the ability to effectively target issue and bring them to resolution. PM's will excel at customer communication, expectation setting, and customer control, and provide cutover reporting, SOW's, and change requests. You'll need to have an advanced understanding of the web and project management systems. Experience managing development processes, agile methodology, SCRUM, Waterfall, and complex delivery projects. Most of all you'll need to enjoy leading and coordinating a team of talented individuals to execute multiple initiatives. A successful Project Manager at Blink will deliver projects within expected timeline and within budget while ensuring the client is successful. 



Our PROJECT MANAGERS are critical to our success. They are the frontline of delivery excellence to our customers and partners and are responsible for both managing profitable engagement P&Ls, and exceeding in driving the highest level of customer satisfaction. As Project Manager at Blink Reaction, your team is your practice, and every member of your team is under your purview.



---/ Project Management Tasks:

-Lead multiple projects and act as "project owner" for portfolio of projects

-Gather client requirements and provide proper documentation to communicate those requirements from vision and throughout the project lifecycle

-Create project plan(s) and manage all project tasks and activities

-Track and analyze project metrics on an ongoing basis to ensure the team is staying on plan, within defined scope and meeting project objectives

-Provide support for potential proposals and project concept demonstrations

-Manage project change and scope working with client and internal teams to size options and approaches to ever changing project needs

-Leverage a solutions oriented approach to managing the highest level of customer satisfaction in the delivery process

-Proactively manage and escalate delivery issues to senior management

-Identify opportunities to grow total account value through proactive client relationship building



---/ Team & P&L Management:

-Set Quarterly MBOs with team members under your supervision

-Provide proactive feedback, nurturing and guidance to team members

-Manage overall team utilization, allocation and book of business profitability to ensure maximum efficiency

-Complete quarterly reviews, approve Team Lead (sub-team) reviews, and recommend incentive awards where applicable



Our PROGRAM MANAGERS are front line leaders of P&Ls within our business. They are the frontline of delivery excellence to our customers and partners and are responsible for both managing profitable program level P&Ls, and exceeding in driving the highest level of customer satisfaction. As Program Manager at Blink Reaction, your team is your practice, and every member of your team is under your purview.



Daily Responsibilities

-Oversight of a complete book business of projects and or accounts.

-Act as project manager on key accounts where necessary (see project manager role).

-Track and analyze team-wide project metrics on an ongoing basis to ensure the team is staying on plan, within defined scope and meeting project objectives.

-Leverage a solutions oriented approach to managing the highest level of customer satisfaction in the delivery process.

-Act as client liaison and trusted advisor for key accounts ensuring total customer satisfaction.

-Proactively manage and escalate delivery issues to senior management



Sales Responsibilities

-Identify opportunities to grow total account value through proactive client relationship building.

-Provide support for sizing proposals and project concept demonstrations.

-Review and approve estimations and proposals with a keen eye on the balance between risk management and the opportunity to win new business.

-Group & P&L Management

-Manage overall team utilization, allocation and book of business profitability to ensure maximum efficiency.

-Provide input to and approve yearly reviews for other team members.

-Proactively manage and ensure team retention.



If this description is you - don't waste time - contact us. Get ready to join an exciting rapidly growing team where we take pride in not only delivering top notch solutions for our clients, but also in working with the best and brightest in the industry! If its not you but you have a friend that may be interested in a job at Blink we have a refer a friend program and you can earn $2k

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