Regional Practice Manager, Professional Services

Acquia is looking for a full-time Regional Practice Manager to lead our Professional Services team of Technical Consultants and Engagement Managers working with clients and partners to implement the fast growing open-source project, Drupal.

 

The ideal candidate is a self-starter and team player with prior experience leading a professional services team within an agency or in a custom software development environment, a relentless desire to deliver the highest level of client satisfaction while meeting and maintaining financial metrics. In addition, this person has had exposure to and passion for open-source web development. Candidates will have led large-scale development initiatives, have a strong sense of methodology (agile, waterfall, etc.), prioritization and team management, supporting or driving the sales of services, and perspective on best practice and thought-leadership in the delivery of solutions. To be successful in the role candidates must have an ability to think creatively, manage competing priorities, negotiate mutually successful outcomes, and partner effectively internally and with third parties. 

 

Summary: 

 

  • Manage a book of business (geographic region) with focus on achieving bookings, revenue and margin targets with a high degree of client satisfaction
  • Oversee and be responsible for accurate weekly forecasting and project financial reporting
  • Build strategic partnerships and grow relationships with Acquia delivery partners
  • Negotiate with partners on the scoping, pricing, methodology and delivery of approach for subcontracted engagements
  • Engage with sales to drive the scoping and sizing of complex projects in partnership with presales
  • Lead, manage and mentor, and advocate for the professional development of a team of Engagement Managers and Technical Consultants
  • Work with Regional Sales Directors to support the sales process for Professional Services, negotiate solutions options, and the scope of engagements
  • Act as point of escalation for teams managing the day-to-day delivery of engagements inclusive of partner progress tracking, risk mitigation, issue tracking, change management, and escalations
  • Advocate for client success on engagements with a focus on team harmony and execution, and adherence to Acquia metrics and revenue goals
  • Build deep client trust in Acquia’s delivery process and team, with an emphasis on proactive expectation setting and change management
  • Lead practice development initiatives as part of the Professional Services leadership team

 

Job Requirements: 

 

  • Prior experience managing a portfolio of business within an agency or professional services environment, including sales support and presales
  • Prior experience managing direct reports
  • Ability to negotiate mutually agreeable outcomes with clients, partners and Acquia stakeholders
  • Experience defining a solution and delivery approach for large scale (multi-million dollar) engagements
  • Familiarity/experience with Drupal and web development technologies is desirable
  • Strong understanding of and experience in managing complex project financials including tracking forecast, actuals, and revenue targets
  • Excellent client and partner relationship management skills
  • Project Management and methodology exposure (waterfall, agile, scrum)
  • Statement of work development
  • Experience managing complex custom software development projects
  • Experience with Drupal and open-source communities a plus

 

Basic Qualifications: 

 

  • 10 + years managing large scale ($1M+) web development projects in a digital agency setting
  • Must be a self-starter that thrives in a fast-paced work environment
  • Bachelors and or Masters degree in business or computer science is a plus
  • Excellent written and verbal communication skills
  • Experience with CMS technologies, especially Drupal and/or open-source is a plus

 

Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.
 
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